Refund policy

SHI Return & Refund Policy

SHI is committed to your satisfaction. We understand that sometimes products may not meet your expectations. This policy outlines the conditions under which you can return a SHI product and receive a refund.

Eligibility for Return and Refund:

  • Unopened and Unused Products: You may return unopened and unused SHI products within 30 days of purchase for a full refund of the purchase price (excluding shipping costs).
  • Opened and Used Products: We accept returns of opened and used SHI products within 14 days of purchase, with a receipt, for a store credit or exchange only if the product does not meet your expectations due to:
    • Damaged product upon arrival
    • Incorrect product received
    • Allergic reaction to the product (with a doctor's note)

Ineligible for Return:

  • Products returned after the 30-day (unopened) or 14-day (opened) window.
  • Products without a receipt or proof of purchase.
  • Products that have been visibly used beyond trying them for suitability (e.g., more than a small amount used).
  • Products damaged due to misuse or improper storage.

Return Process:

  1. Contact SHI Customer Service: Before returning any product, please contact SHI Customer Service by email at SHIhaircare@gmail.com or by phone at +92 311-802-7743 to obtain a Return Merchandise Authorization (RMA) number.

  2. Pack Your Return Securely: Pack the product securely in its original packaging, if possible, and include a copy of your receipt and the RMA number.

  3. Ship Your Return: Ship the product to the following address:

    The D61, Karachi Pakistan

    Please note: You are responsible for the cost of return shipping.

Refunds:

    • Once we receive your returned product and verify it meets the return conditions, we will process your refund within 5 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • For store credit, you will receive an email notification with a unique code to use towards a future purchase.

Exceptions:

SHI reserves the right to make changes to this Return & Refund Policy at any time. We will post any changes on our website.

Contact Us:

If you have any questions about this Return & Refund Policy, please contact SHI Customer Service at SHIhaircare@gmail.com or by phone at +92 311-802-7743.

Thank you!